CANCELLATION
Due to the unique nature of our event, we have a very strict “NO REFUNDS/CANCELLATION” policy. As mentioned under “Cruise Fare” in our Terms and Conditions, due to the nature of this event, all deposits/payments for On the Blue Cruise are NON-REFUNDABLE AND NON-TRANSFERABLE. We HIGHLY recommend that passengers consider purchasing travel insurance.
ALL DEPOSITS AND PAYMENTS ARE NON-REFUNDABLE AND NON-TRANSFERABLE – PROTECT YOUR TRAVEL INVESTMENT FROM THOSE UNFORESEEN CIRCUMSTANCES!
Travel Insurance is NOT included in your reservation. The purchase of insurance is the sole responsibility of each guest sailing and is NOT offered through On The Blue Cruises, Inc or the On the Blue Cruise Reservations team. It is up to each guest to research and decide on a 3rd party vendor of his or her choice for insurance, if they choose to do so. On The Blue Cruises, Inc. and On the Blue Cruise are not responsible for any losses, medical expenses accrued during travel and/or any and all deposits, due to lack of travel insurance.
Any cancellation and reservation changes must be submitted in writing using our “Reservation Change Request Form.” To request a form, please email us at reservations@onthebluecruise.com. No exceptions will be made.
NO-SHOWS
There will be no refunds given for those who do not show up on time for the Cruise or announced departures from stops during the Cruise, for unused tickets, or to those seeking refunds after the Cruise has commenced.
Please note the cancellation provisions of these Terms and Conditions apply to the Cruise, regardless of any representations made by NCL, whether in its passenger contract terms or elsewhere. The rights granted to passengers in the NCL Guest Ticket Contract relating to the payment or refund of cruise fare and to cancellations by passengers are superseded by these Terms & Conditions, and shall not be applicable.
RESERVATION CHANGES, TRANSFERS & FEES
The Passenger who places a reservation for a cabin onboard is considered the cabin’s “Primary” passenger (first guest listed) and is therefore solely responsible for initiating or authorizing all changes to the reservation. Downgrading your cabin to a cabin of lesser value is not allowed.
Primary passenger name changes are considered a CABIN TRANSFER and are subject to a transfer fee of $299 USD. All new passengers are required to complete and return Terms & Conditions.
No transfer or change of a reservation to a NEW passenger shall be made without OTB’s prior written approval, to be given or withheld in OTB’s sole discretion. Subject to the preceding sentence, under no circumstances shall a Passenger or any person or entity acting on Passenger’s behalf (i) sell a reservation, cabin, or berth to any other person or entity for more than the price paid by the Passenger, or (ii) offer the reservation, cabin or berth to any other person(s) or entity(s) as a prize or award in a drawing, contest, lottery, sweepstakes, raffle or similar event of any kind; a transfer in violation of this sentence shall not be permitted, and the Primary passenger shall indemnify and hold harmless OTB from and against any damages, losses and claims suffered by OTB as a result of a violation by Primary passenger, or any other passenger listed on the reservation, of this paragraph. If a Primary or other passenger wishes to transfer the reservation, cabin or berth to a NEW passenger, the Primary passenger shall send a request in writing for approval of this transfer to OTB, along with (i) the reason for the requested transfer and a statement that the transfer will not violate this paragraph, (ii) the NEW passenger name, and (iii) a completed NCL Passenger Contract for the NEW passenger. If the request is approved by OTB, the NEW passenger must make full deposit payment amount due based on the above due dates. Once that payment has been made, then the applicable amounts paid by the ORIGINAL traveler will be refunded directly to the original traveler. Any NEW passenger sailing with a reservation transferred to him/her in violation of this paragraph may be denied boarding by OTB or, in OTB’s sole discretion, removed by OTB from the Cruise at any port, at such NEW passenger’s sole cost.
Through May 29, 2019
Each cabin will be entitled to one (1) complimentary name change (excluding Primary passenger) or passenger addition, for second, third or fourth passengers, upon request in writing to On the Blue Cruise. Any additional changes prior to May 29, 2019 will be assessed a $50 fee for each occurrence.
May 30, 2019 – August 21, 2019
Any changes made to a reservation between May 30, 2019 – August 21, 2019, including but not limited to, the addition of any guest not currently listed on the reservation are $100 per change.
August 22, 2019 – December 4, 2019
Any changes made to a reservation between August 22, 2019 – December 4, 2019 including but not limited to, the addition of any guest not currently listed on the reservation are $150 per change.
December 5, 2019 – March 2, 2020
Any changes made to a reservation between December 5, 2019 – March 2, 2020 including but not limited to, the addition of any guest not currently listed on the reservation are $250 per change.
March 3, 2020 – April 1, 2020
No changes will be allowed.
All reservation changes (name changes, transfers & fees) must be submitted in writing by the Primary passenger using our “Change Request Form.” Change forms as well applicable payments required for any changes must be submitted by 5:30 pm Eastern by the above deadline dates. To request a form, please email us at reservations@OnTheBlueCruise.com. The date that such written notice of change/cancellation is received will determine the applicable change fee/cancellation fees per the above schedule. No exceptions will be made.
